Workplace visits

The regulation of apprenticeships and traineeships (Education and Training Reform Act 2006) ensures that employers and apprentices/trainees both meet their training contract obligations.

The VRQA contracts an organisation, BUSY At Work, to monitor training contract compliance throughout Victoria.

Authorised officers (AOs)

Victoria has about 35,000 employers of apprentices and trainees. Authorised officers (AOs) from BUSY At Work have a rolling program of routine visits to Victorian workplaces to monitor training contract compliance on the VRQA's behalf.

AOs are authorised to enter apprentice/trainee's workplaces, to make enquiries, and to inspect and copy documents. They will arrive in uniform and identify themselves by producing their identification card.

The AO will talk to apprentices/trainees and employers and determine if both parties are meeting their training contract obligations.

Sometimes the VRQA refers training contract matters to BUSY At Work for investigation.

Authorised officer visits

An AO could contact you to schedule a routine visit or a visit as part of a regulatory campaign in your industry. Or to make a time to discuss a training contract matter that either you or your apprentice have raised.

These visits are good opportunities to discuss any problems with the AO's general assistance.

Outcome of visits

In most workplaces, all parties meet their training contract obligations.

In the occasional instances of non-compliance by either party, the AOs advise the VRQA, which might investigate further and make determinations to resolve the issue.