Apprentices (and trainees) are entitled to feel confident about the quality of their work and training experience. Most apprentices enjoy their training but sometimes problems occur.
At the beginning of an apprenticeship, an employer and apprentice/trainee enter into a training contract. Employers and apprentices/trainees each have obligations as part of the training contract.
Employers have to:
- make sure apprentices receive the correct training and are enrolled with a registered training organisation (RTO)
- allow the apprentice to leave the workplace to attend off-the-job training
- provide appropriate facilities and experienced people to supervise the apprentice at work
The apprentice/trainee has to attend the workplace, follow instructions, attend off-the-job training and work towards achieving their qualification.
Becoming or employing an apprentice or trainee
For information about becoming or employing an apprentice or trainee see the Australian Government Apprenticeships website.
An Australian Apprenticeship Network provider will organise the signing of a training contract between an apprentice or trainee and the employer.
Training contract obligations
If an employer or apprentice is not meeting their training contract obligations, the VRQA can provide advice and investigate complaints.
The VRQA can be contacted by calling 1300 722 603 from 10:00 a.m. to 4:30 p.m., Monday to Friday. A parent or guardian can call on behalf of apprentices and trainees under 18 years of age.
Occupational health and safety
For issues relating to bullying, sexual or physical harassment and exploitation, please call WorkSafe on (03) 9641 1444 or 1800 136 089 (toll free).
Wages and conditions
For complaints in relation to wages and conditions, please contact the Fair Work Ombudsman
on 13 13 94.