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Most apprentices and trainees progress through their apprenticeship in a productive and professional relationship with their employer.

Occasionally an apprentice and their employer come into unresolvable differences about their training contract obligations.
If this happens, contact the VRQA on 1300 722 603 to discuss the most appropriate course of action for a speedy resolution.

Usually, the agreed course of action requires no intervention. However, in a small number of cases a VRQA officer may recommend a visit from an authorised officer (AO).

If resolution is not reached through the assistance of an AO, the VRQA may enquire further through its formal disputes process.

The Apprenticeship and Traineeship Dispute Resolution Policy (docx - 104.63kb) outlines the VRQA’s policy for resolving disputes and outlines the associated procedures.