Education and training providers often close or reduce staffing during the holiday period. If you are making a complaint to your provider, ask if their holiday arrangements will affect the timing of their response.
The holidays will affect the length of time for investigation of a complaint by the VRQA.
The VRQA encourages students and parents to make complaints and resolve issues when they arise. Complaints can improve the quality of education.
The first step you must take is to make a complaint directly to your school or training organisation.
If you have been unable to resolve your complaint with your school or training organisation you can make a complaint to the VRQA about the organisations it registers. This includes:
Victorian independent schools
Victorian student exchange organisations
home schooling in Victoria
VRQA-registered Vocational Education and Training providers
training and/employment for apprentices and trainees in Victoria.