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Which agency investigates my complaint?

The VRQA investigates complaints about potential breaches of registration standards against certain VRQA-registered education and training providers.

You can check whether a provider is registered with the VRQA on the State Register.

Independent schools

The VRQA investigates complaints about potential breaches of registration standards about Victorian independent schools. 

See: School education: minim​um standards and other requirements.​

Government schools

Complaints about Victorian government schools should be made to the Department of Education and Training. The VRQA does not investigate complaints about government schools.

See: Parent complaints – schools.  

Catholic schools

Complaints about Victorian Catholic schools should be made to the relevant regional office of the Catholic Education Commission of Victoria. The VRQA does not investigate complaints about Catholic schools.

See: Other complaints agencies.

Registered training organisations

The VRQA investigates complaints about potential breaches of registration standards about VRQA-registered training organisations (RTOs). To find out if an RTO is registered with the VRQA, see the State Register.

 If you do not find the RTO you are looking for on the State Register, you may want to search Training.gov.au to find out which authority the RTO is registered with.

Non-school senior secondary providers

The VRQA investigates complaints about potential breaches of registration standards in relation to VRQA-registered non-school senior secondary providers.

See: Non-school senior secondary education: minimum standards.

 

Student exchange organisations

The VRQA investigates complaints about breaches of guidelines relating to VRQA-registered student exchange organisations.

See: Overseas secondary student exchange organisations.

 

Apprenticeships and traineeships

The VRQA investigates issues relating to apprentice and trainee training contracts.

See: Apprenticeships and traineeships.

 

If you still not sure about who handles your complaint  see other complaints agencies.

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