Complaints - Other complaints agencies
Agencies that handle complaints about specific issues:
- Complaints about refunds, fees and charges
- Complaints about school teachers
- Complaints about apprenticeships and traineeship problems
- Complaints about employee issues
- Complaints alleging occupational health and safety breaches
- Complaints alleging discrimination
Agencies that handle complaints about specific types of schools/providers:
- Complaints about interstate registered training organisations
- Complaints about government schools
- Complaints about Catholic schools
- Complaints about universities
- Complaints about schools and providers delivering education/training to overseas students
Agencies that handle complaints about the VRQA/review VRQA decisions
Victorian Ombudsman and Victorian Privacy Commissioner
Complaints about refunds, fees and charges
Consumer Affairs Victoria
Helpline: 1300 55 81 81
Email: consumer@justice.vic.gov.au
Website: www.consumer.vic.gov.au
Complaints about school teachers
The Victorian Institute of Teaching investigates complaints about school teachers, including teachers in Catholic and independent schools.
Phone: 1300 888 067
Email: vit@vit.vic.edu.au
Web: www.vit.vic.edu.au
Complaints about apprenticeships and traineeships
Apprenticeships Administration Branch (Skills Victoria)
Apprenticeships Hotline: 1300 722 603
Find an Apprenticeships Field Officer: http://www.otte.vic.gov.au/aptvicapp.asp
Complaints about employee issues
The Workplace Authority and Victorian Office of the Workplace Rights Advocate can provide advice on staff entitlements and other workplace issues.
Workplace Authority
Workplace Infoline: 1300 363 264
Web: www.workplaceauthority.gov.au
Victorian Office of the Workplace Rights Advocate
Workplace Rights Information Line: 1300 882 648
Web: http://www.business.vic.gov.au/BUSVIC/LANDING//pc=pc=PC_61267.html
Complaints about occupational health and safety
WorkSafe Victoria
Advisory Service
Phone: (03) 9641 1444 or 1800 136 089 (toll free).
Email: info@worksafe.vic.gov.au
Web: www.worksafe.vic.gov.au
Complaints about discrimination
Federal Human Rights and Equal Opportunity Commission
Phone: 1300 656 419 (local call) or 02 9284 9888
Email: complaintsinfo@humanrights.gov.au
Web: http://hreoc.gov.au/complaints_information/index.html
Complaints about interstate registered training organisations
| New South Wales Vocational Education and Training Accreditation Board NSW Department of Education and Training Ph: (02) 9244 5335 www.vetab.nsw.gov.au |
Queensland
Department of Education, Training and the Arts Ph: 1300 369 935 www.trainandemploy.qld.gov.au |
| South Australia Department of Further Education, Employment, Science and Technology Ph: (08) 8226 3065 www.training.sa.gov.au |
Western Australia Training Accreditation Council Ph: (08) 9441 1910 www.tac.wa.gov.au |
| Tasmania Tasmanian Qualifications Authority Ph: (03) 6233 7708 www.tqa.tas.gov.au |
Australian Capital Territory Accreditation and Registration Council Department of Education and Training Ph: (02) 6205 7091 www.arc.act.gov.au |
| Northern Territory Employment and Training Division Department of Employment, Education and Training Ph: (08) 8901 1340 www.deet.nt.gov.au |
Complaints about schools
Complaints about government schools
For more information about complaints against government schools, go to the Department of Education and Early Childhood Development website. (http://www.education.vic.gov.au/about/contact/parentcomplaint.htm)
Complaints about Catholic schools
Catholic Education Office – Regional offices
|
Archdiocese of Melbourne (Melbourne and Geelong) Phone: (03) 9257 0228 |
Ballarat Diocese (Ballarat, Horsham, Mildura, Warrnambool) Phone: (03) 5337 7135 |
|
Sandhurst Diocese (Bendigo and Wangaratta) Phone: (03) 5443 2377 |
Sale Diocese (Warragul) Phone: (03) 5622 6600 |
Complaints about universities
If you have a complaint about a public university you should make the complaint directly to the university. The public universities in Victoria are:
Australian Catholic University: www.acu.edu.au
University of Ballarat: www.ballarat.edu.au
Deakin University: www.deakin.edu.au
La Trobe University: www.latrobe.edu.au
University of Melbourne: www.unimelb.edu.au
Monash University: www.monash.edu.au
RMIT University: www.rmit.edu.au
Swinburne University of Technology: www.swin.edu.au
Victoria University: www.vu.edu.au
If you are unhappy with the university’s handling of your complaint, you can apply to the Victorian Ombudsman for a review of the decision
Complaints about schools and providers delivering to overseas students
The Commonwealth Department of Education, Employment and Workplace Relations (DEEWR) can handle some types of complaints from overseas students.
Education Services for Overseas Students (ESOS) Helpline: (02) 6240 5069
Email: esosmailbox@deewr.gov.au
Website: http://aei.gov.au/AEI/default.htm
Complaints about the VRQA/review of VRQA decisions
Ombudsman Victoria
The Victorian Ombudsman investigates complaints about government agencies. You can complain to the Ombudsman if you are unhappy about a complaints decision the VRQA has made.
Phone: (03) 9613 6222, 1800 806 314 (regional)
Email: ombudvic@ombudsman.vic.gov.au
Web: www.ombudsman.vic.gov.au
Privacy Victoria
The Office of the Victorian Privacy Commissioner handles complaints about the way government organisations handle personal information.
Phone: 1300 666 444
Email: enquiries@privacy.vic.gov.au
Web: www.privacy.vic.gov.au