Complaints - Making a complaint to an external complaints agency
If you are unhappy with the decision the VRQA has made about your complaint, (including a decision not to investigate), you can request the Victorian Ombudsman review the VRQA’s handling of your complaint.
If you have concerns about the way the VRQA has handled your personal information, you can make a complaint to the Victorian Privacy Commissioner.
Contact details
Ombudsman Victoria
Phone: (03) 9613 6222, 1800 806 314 (regional)
Email: ombudvic@ombudsman.vic.gov.au
Web: www.ombudsman.vic.gov.au
Privacy Victoria
Phone: 1300 666 444
Email: enquiries@privacy.vic.gov.au
Web: www.privacy.vic.gov.au
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