Other complaints agencies

Complaints about refunds, fees and charges

Consumer Affairs Victoria
Helpline: 1300 55 81 81
Email Consumer Affairs
Website: www.consumer.vic.gov.au/

Complaints about school teachers

The Victorian Institute of Teaching investigates complaints about school teachers, including teachers in Catholic and independent schools.

Victorian Institute of Teaching
Phone: 1300 888 067
Email Victorian Institute of Teaching
Website: www.vit.vic.edu.au/

Complaints about apprenticeships and traineeships

Apprenticeships Administration Branch (Skills Victoria)
Apprenticeships Hotline: 1300 722 603
Website: Apprenticeships Field Officer

Complaints about employee issues

The Fair Work Ombudsman and Victorian Office of the Workplace Rights Advocate can provide advice on staff entitlements and other workplace issues.

Fair Work Ombudsman
13 13 94
Website: http://www.fairwork.gov.au/pages/default.aspx

Victorian Office of the Workplace Rights Advocate
Workplace Rights Information Line: 1300 882 648
Website: Workplace Rights Advocate

Complaints alleging occupational health and safety breaches

WorkSafe Victoria Advisory Service
Phone: (03) 9641 1444 or 1800 136 089 (toll free)
Email Worksafe Victoria
Website: www.worksafe.vic.gov.au

Complaints alleging discrimination

Victorian Equal Opportunity and Human Rights Commission
Phone: 1300 292 153
Email: complaints@veohrc.vic.gov.au

Website: http://www.humanrightscommission.vic.gov.au

Complaints about interstate registered training organisations

Western Australia
Training Accreditation Council
Phone: (08) 9441 1910
Website: www.tac.wa.gov.au

ASQA
Australian Skills Quality Authority
Enquiry form
Website: www.asqa.gov.au

Complaints about government schools

For more information about complaints against government schools, see the Department of Education and Early Childhood Development's Parent Complaints section.

Complaints about Catholic schools

Archdiocese of Melbourne (Melbourne and Geelong)
Phone: (03) 9257 0228
Email Archdiocese of Melbourne
Website: www.ceomelb.catholic.edu.au

Ballarat Diocese (Ballarat, Horsham, Mildura, Warrnambool)
Phone: (03) 5337 7135
Email Ballarat Diocese
Website: www.ceoballarat.catholic.edu.au

Sandhurst Diocese (Bendigo and Wangaratta)
Phone: (03) 5443 2377
Email Sandhurst Diocese
Website: www.ceosand.catholic.edu.au

Sale Diocese (Warragul)
Phone: (03) 5622 6600
Email Sale Diocese
Website: www.ceosale.catholic.edu.au

Complaints from overseas students

ASQA
Australian Skills Quality Authority
Enquiry form
Website: www.asqa.gov.au

Overseas Students Ombudsman
Helpline: 1300 362 072* within Australia. Outside Australia call +61 2 6276 0111
Email: See, Overseas Students Ombudsman contact us page
Website: Overseas Students Ombudsman

The Commonwealth Department of Education, Employment and Workplace Relations (DEEWR) can handle some types of complaints from overseas students.

Education Services for Overseas Students (ESOS)
Helpline: (02) 6240 5069
Email: See, ESOS Enquiry Form
Website: Education Services for Overseas Students

Complaints about the VRQA or other government agencies

The Victorian Ombudsman investigates complaints about government agencies. You can complain to the Ombudsman if you are unhappy about a complaints decision the VRQA has made.

Ombudsman Victoria
Phone: (03) 9613 6222, 1800 806 314 (regional)
Email Ombudsman Victoria
Website: www.ombudsman.vic.gov.au

The Office of the Victorian Privacy Commissioner handles complaints about the way government organisations handle personal information.

Privacy Victoria
Phone: 1300 666 444
Email Privacy Victoria
Website: www.privacy.vic.gov.au