• Complaints about

  • - Training providers
  • - Registered schools
  • - Universities/higher education providers
  • - Overseas students providers

• Making a complaint

  • - To a provider
  • - To VRQA
  • - To an external organisation
• VRQA complaints handling process

Home > Complaints > Documents and publications

Complaints - Documents and publications

On this page:

• Registration standards
• AQTF Complaints guidelines

Registration standards

Type of provider	Registration standards
Registered school	Minimum standards for school registration (PDF - 159Kb)
Registered training organisation	Australian Quality Training Framework (ATQF) 2007 Essential Standards for Registration
Registered higher education provider	National Protocols for Higher Education Approval Processes
Organisation providing education or training to overseas students	Education Services for Overseas Students National Code of Practice 2007 plus the relevant registration standards for that sector
All providers	Education and Training Reform Act 2006 Education and Training Reform Regulations 2007 (PDF - 702Kb)

AQTF complaints guidelines

AQTF 2007 National Guideline for Responding to Complaints about Vocational Education and Training Quality

AQTF 2007 National Guideline for Managing Non-Compliances 

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