Having a complaint reviewed
If you are not satisfied with the process used by the VRQA to investigate your complaint you can seek an internal review by contacting:
The Manager, Complaints Unit
VRQA, GPO Box 2317 Melbourne VIC 3001
Phone: (03) 9651 3291
Email the Manager, Complaints Unit
If you are not satisfied with the outcome of the internal review you can request that the Victorian Ombudsman review the VRQA's handling of your complaint by contacting:
Ombudsman Victoria
Phone: (03) 9613 6222, 1800 806 314 (regional)
Email Ombudsman Victoria
Privacy concerns
If you have concerns about the way the VRQA has handled your personal information, you can make a complaint to the Victorian Privacy Commissioner.
Privacy Victoria
Phone: 1300 666 444
Email Privacy Victoria