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Industry-based dispute resolution and student welfare schemes for Registered Training Organisations

VET imageA number of legislative changes regarding industry-based dispute resolution and student welfare schemes have recently come into effect.

Registered Training Organisations (RTOs) regulated by the VRQA and not exempted from the 'principal purpose' requirement are covered by the new arrangements. The VRQA estimates this to be about 150 RTOs. Please note RTOs will only be required to comply with the notification provisions if a relevant scheme is approved.  Further advice will be provided to affected RTOs if any scheme is approved.

The Education and Training Reform Amendment (Skills) Act 2010 (Skills Act) was enacted by the former government and received Royal Assent on 19 October 2010. Amongst other changes, the Skills Act amended the Education and Training Reform Act 2006 (ETRA) to provide for the Minister's approval of industry-based dispute resolution and student welfare schemes for RTOs and for regulations to set out additional criteria for the approval of such schemes. These new arrangements are included in the ETRA at Part 4.6A—Complaint Handling and Dispute Resolution. Following the issuing of the Education and Training Reform Amendment (Dispute Resolution and Student Welfare Scheme) Regulations 2013, which came into effect on 1 January 2014, the relevant administrative arrangements are now included in the Education and Training Reform Regulations 2007.

Approval of any industry-based dispute resolution and student welfare scheme was delegated by the Minister for Education to the Director, VRQA on 7 January 2014.

For more information see: