Getting results and certificates
When you undertake a course at a registered training organisation, you can expect to receive:
- unit results (either printed or online) at regular times during your course, eg at the end of each semester
- a certificate when you complete your course
- a statement of attainment if you leave your college before completing your course.
If you are having trouble getting any of these you should read your written agreement with the registered training organisation before you make a complaint to see what you have agreed to.
If you think you have reason to make a complaint, find who can investigate your type of school or college.
VRQA replacement certificate request
Former VET students can seek a replacement certificate for a qualification or statement of attainment from the VRQA if:
- their VET provider has closed, and
- the VRQA holds the student records of the closed provider.
Please complete the VRQA replacement certificate request form (Word - 187Kb) and send it to qar@edumail.vic.gov.au.