We recently sent out notifications to parents who were randomly selected for the 2019 home schooling review program.
The letters had an impersonal style, referring to 'Dear Parent' and 'Child'.
We do this because it's one mechanism we have to protect against privacy breaches.
If a letter included names and personal information and we accidently sent it to the wrong address – there's always a risk of system and human error – we would have breached the privacy of the parent and child.
We take privacy very seriously. That's why our letters are impersonal.
Rest assured, we value people as human beings and would prefer to address you by name. But we'd much rather be criticised for an impersonal, bureaucratic style than a breach of privacy.
For more information about how we protect your privacy and personal information, see: