Our new engagement strategy

Cover photo​We recognise that effective engagement with our clients and stakeholders improves regulation and helps achieve our strategic objectives.

To support this, our Board has endorsed our Client and Stakeholder Engagement Strategy 2019–20. This document outlines our four key priorities for engagement over the next two years, which are to:

  • use effective stakeholder engagement to underpin the activities we carry out under our statutory and Ministerial obligations
  • consult with clients and stakeholders to deliver positive provider and client experiences
  • use our evidence base to inform and improve our engagement activities
  • develop communication and engagement activities to understand and address non-compliance.

To download the strategy, see: