Dealing with issues and problems

If you have concerns relating to your training contract, our team can provide advice and, if necessary, investigate disputes or complaints.

Call us on 1300 722 603 from 10.00am to 4.30pm, Monday to Friday, or email us at

Parents or guardians can call on behalf of apprentices and trainees under 18 years.

Your Apprenticeship Network provider is also a good source of advice if you are having problems.

For information about disputes and complaints, see:

For issues relating to occupational health and safety, bullying, harassment or exploitation, see:

  • WorkSafe
  • Or call Worksafe on (03) 9641 1444 or 1800 136 089 (toll free).